You can check the status of your refund on Spirit’s website here.
Karen Schaler, the creator of Travel Therapy TV, advises Spirit customers to be proactive about their refund. Even if you purchased your flight through an active credit card, Schaler recommends calling your credit card company to dispute the charge for services not rendered.
“There is a lot going on right now, so your safest bet is to call your credit card company,” she says. “It’s very easy to do.”
“I would not advise sitting back,” she adds.
Schaler also recommends that you keep every receipt, email, booking confirmation, and any other documentation you have that shows you paid for a service with Spirit; that way, when the bankruptcy process starts, you have all the documentation you need to file a claim to seek compensation.
Will Spirit rebook my trip?
No. Spirit said on its website that it can’t help impacted customers rebook their trips with another carrier. But on Saturday, the U.S. Department of Transportation announced that several airlines are offering services to support travelers who are affected by Spirit’s shutdown. For instance, United, Delta, JetBlue, and Southwest are capping airfares for Spirit customers who need to rebook their flights. American and Delta are also offering reduced fares in certain situations.
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